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I’m
frustrated
iPhone app crashes, never loads
My WeReward iphone app continues to crash. You blame twitter's API, so despite the fact that all of my other twitter apps that use the API work fine, I tried using foursquare and it STILL crashes and I lost the 67 points I had already earned before I started having this problem. I also tried reinstalling, no luck.
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Hi thejoysofjess,
What is your twitter name? I'd like to look you up in the system and get see whats up.
Thanks!Comment -
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I’m
optimistic
It's @thejoysofjess
Thanks!-
Just as a personal note, I think the optimistic emoticon should have at least a partial smile. =P
Checking into the issues now. Don't be surprised if you see a little bit of account activity on your end. -
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I’m
confident
Jess,
Give it a whirl now. You should be good to go. If you run across any other issues you may post here or email me at stevej [at] izea [dot] com! -
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I’m
frustrated
My app does the same thing. It hasn't worked for 2 days!-
Hey Courtburt,
What service do you use to log in? What is your name on that service? -
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What exactly is it doing? Still not able to log in at all? It appears your account is still linked to your Raye0202 account. Is that yours?
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When I open the app it says loading then crashes. I can't not open it at all but I still receives push notices. Of course I can't open the app to look them. I have no idea who raye0202 is. Courtburt is my user name. Could ray0202 be someone I have referred. I referred a few people over the weekend. I haven't been able to sign in since. Raye is the one of the people I referred middle name.
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Raye0202 is someone I referred. She signed up 10/03 and that is when my app started crashing. Is it going to do this everytime I refer someone. I had someone sign up last night will they be linked to me or raye0202.
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I’m
annoyed
I haven't even referred anyone! It gets to "loading" and then crashes.
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Is it crashing every single time? Or is it passing through occasionally?
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Also, did you refer someone called, thegreatone0381?
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I’m
bugged
Oh yeah, I know him so he must have clicked my referral. It crashes every single time. If I uninstall and reinstall, it will let me log in and the second I'm logged in, it crashes
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We'll get you fixed up. We're working on your account now as well. I'll let you know when everything is restored.
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My app is still crashing. Should I just delete this app? I am really upset because I have referred so many people for an app that apparently has many bugs!
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We're still working at trying to rectify your account. We've run into some unexpected complications. I apologize.
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I’m
Good
It's working again for me. Still lost the few points I had accumulated though.-
We'll work to get your points applied back to your account for you.
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I’m
losing hope
Steve my app is still not working!!! Is it ever going to work again?
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I’m
sad
My twitter name is @pxxpgoblin and mine crashes Everytime I open it- view 2 more comments
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Yes many check-ins. Honestly have given up on it ever working again.
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Same problem here using iphone 4 facebook-
Khurram, could you try deleting and re-installing the application? That may correct the issues you're having. If not, please get back in touch with us.
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same problem here and i don't publish via twitter or facebook, just foursquare. lost sooooooo many points. -
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I’m
frustrated!
I've cashed out once before, but since then all I ever get is WE'RE SORRY, CAN'T SUBMIT. EVERY time.
This reply was created from a merged topic originally titled
APP CRASH CONSTANTLY. -
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I’m
frustrated
I have downloaded this app, but every time I try to connect to my twitter account it crashes. This looks like a promising app, but I can not even get into it.-
What's your twitter name craig?
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I’m
happy
Well, after posting on this board it decided to work even though I did the exact same thing days before.
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I’m
concerned
I have the same problem and im very upset about it, i just got the app and did a few things, i submitted my Reese's photo and got a push notification that it had been approved and received 300 pointas, i went to open the app and it wouldn't open at all, saYS LOADING And either stays there forvever or crashes, i had problems before this to but if i kept opening it it would eventually open, not now though, i would like this fixed without losing my points!!!!!!-
Nickolus, have you upgraded to the recently released 1.3.6 in the app store? Please let me know if that sorts out your issues. If not, we'll diagnose and fix.
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Yes, Steve, I have downloaded the updated App but no new results, app still does not load at all
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I’m
upset
Yes, Steve, I have downloaded the updated App but no new results, app still does not load at all
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Could you try deleting the application and re-installing? We'll start from there. Thanks. Sorry for all the issues.
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I’m
frustrated
Same problems here. I could not get the 300 points for my reeses photo either! I have reinstalled. reinstalled. deleted. reset. synced. nothing works! It just stays on the loading screen and hangs there forever- view 1 more comment
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Steve, tried your suggestions. Still does not work
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Steve, tried your suggestions. Still does not work
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I’m
mad!!!
It just shows "loading", nothing more! Is there a way for you (izea) to access my account and cash me out, maybe as a way of rectifying this situation? It would make me feel better about it since I'm pretty upset at this point and it doesn't seem like it's gonna get fixed
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If using the iPhone 3GS or iPhone 4 please do the following:
1.) Double click the home button of your phone. This will load up all of the apps currently running on the phone.
2.) Press and hold the WeReward icon. This will make all of the icons start bouncing.
3.) Press the red "-" on the WeReward icon.
4.) Click the home button twice again and restart the phone.
5.) Re-launch WeReward.
If the issue persists after following these methods or you are using a 3G or 2G phone:
1.) On the home screen press and hold the WeReward app.
2.) Click on the black "x" to completely delete the app. Click "Delete" when prompted.
3.) Restart your phone.
4.) Re-download and re-install WeReward from the app store.
5.) Login as normal when prompted.
If for some reason neither of these steps work and you are continuing to only see the "Loading..." screen then please let us know. We'll continue to diagnose from there.
Thank you for your patience as we sort this out. We appreciate it a lot! -
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I’m
frustrated
I have the same issue, everytime I try to open the app is just says it is loading and never does. I end up having to delete the app and re load it. I think I am losing points doing that though!-
If using the iPhone 3GS or iPhone 4 please do the following:
1.) Double click the home button of your phone. This will load up all of the apps currently running on the phone.
2.) Press and hold the WeReward icon. This will make all of the icons start bouncing.
3.) Press the red "-" on the WeReward icon.
4.) Click the home button twice again and restart the phone.
5.) Re-launch WeReward.
If the issue persists after following these methods or you are using a 3G or 2G phone:
1.) On the home screen press and hold the WeReward app.
2.) Click on the black "x" to completely delete the app. Click "Delete" when prompted.
3.) Restart your phone.
4.) Re-download and re-install WeReward from the app store.
5.) Login as normal when prompted.
If for some reason neither of these steps work and you are continuing to only see the "Loading..." screen then please let us know. We'll continue to diagnose from there.
Thank you for your patience as we sort this out. We appreciate it a lot! -
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me too..I have to keep deleting it and re-downloading it to get it to work ...-
If using the iPhone 3GS or iPhone 4 please do the following:
1.) Double click the home button of your phone. This will load up all of the apps currently running on the phone.
2.) Press and hold the WeReward icon. This will make all of the icons start bouncing.
3.) Press the red "-" on the WeReward icon.
4.) Click the home button twice again and restart the phone.
5.) Re-launch WeReward.
If the issue persists after following these methods or you are using a 3G or 2G phone:
1.) On the home screen press and hold the WeReward app.
2.) Click on the black "x" to completely delete the app. Click "Delete" when prompted.
3.) Restart your phone.
4.) Re-download and re-install WeReward from the app store.
5.) Login as normal when prompted.
If for some reason neither of these steps work and you are continuing to only see the "Loading..." screen then please let us know. We'll continue to diagnose from there.
Thank you for your patience as we sort this out. We appreciate it a lot! -
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I’m
frustrated
The loading screen only.
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I’m
confused
Will not load. Let me check on once now it just gets stuck on loading screen forever. Why does this keep happening.-
If using the iPhone 3GS or iPhone 4 please do the following:
1.) Double click the home button of your phone. This will load up all of the apps currently running on the phone.
2.) Press and hold the WeReward icon. This will make all of the icons start bouncing.
3.) Press the red "-" on the WeReward icon.
4.) Click the home button twice again and restart the phone.
5.) Re-launch WeReward.
If the issue persists after following these methods or you are using a 3G or 2G phone:
1.) On the home screen press and hold the WeReward app.
2.) Click on the black "x" to completely delete the app. Click "Delete" when prompted.
3.) Restart your phone.
4.) Re-download and re-install WeReward from the app store.
5.) Login as normal when prompted.
If for some reason neither of these steps work and you are continuing to only see the "Loading..." screen then please let us know. We'll continue to diagnose from there.
Thank you for your patience as we sort this out. We appreciate it a lot! -
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I’m
dissapointed
Steve,
Still with the same issue. The only way to get it to work, is by uninstalling and reinstalling EVERY time. Then you have to log back in with facebook all over again. It is so frustrating and time consuming, I deleted the program. Until there is some fix, it is not worth the time and effort to use it. -
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The app keeps crashing for me, too. I have iPhone4. I tried uninstalling and reinstalling three times, but it never loads. I have gotten Push Notifications, but when I try to access them or the app directly, the app never loads.
The reviews in iTunes App store have a lot of complaints about this issue. I'll wait until it's fixed before trying again. Let us know when it's up and running! I hope my info helps a little. Thx. -
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I’m
upset this is my first time trying it and its not working!
I am having this problem also. when i tried uploading a pic it started doing it. I have deleted and reinstalled this program, restarted my phone, etc. and this program is still shutting down. any thoughts? -
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I’m
frustrated
Ok really this cycle of downloading and reinstalling is bugging me. I'm using facebook iPhone 4 this is getting ridiculous of how many times I have reinstalled to get it only working for one day. It's great when it works but isnt stable like similar apps. -
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I’m
frustrated
i have been having this same problem for almost 3 months :( it starts but just stays in the loading menu and then just crashes!!!-
If using the iPhone 3GS or iPhone 4 please do the following:
1.) Double click the home button of your phone. This will load up all of the apps currently running on the phone.
2.) Press and hold the WeReward icon. This will make all of the icons start bouncing.
3.) Press the red "-" on the WeReward icon.
4.) Click the home button twice again and restart the phone.
5.) Re-launch WeReward.
If the issue persists after following these methods or you are using a 3G or 2G phone:
1.) On the home screen press and hold the WeReward app.
2.) Click on the black "x" to completely delete the app. Click "Delete" when prompted.
3.) Restart your phone.
4.) Re-download and re-install WeReward from the app store.
5.) Login as normal when prompted.
If for some reason neither of these steps work and you are continuing to only see the "Loading..." screen then please let us know. We'll continue to diagnose from there.
Thank you for your patience as we sort this out. We appreciate it a lot! -
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I’m
sad
App is crashing with geo check in what's with that?
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I’m
sad
App is crashing with geo check in. Why is this?!
- view 7 more comments
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Hey There!
I just wanted to update you on some information that I just received. I know that you are anxiously awaiting the fixes for the iOS 5 update and they are coming. Our target date to have a new version in the app store is 10.28, but if we can get it there sooner, we definitely will!
Best wishes,
Stephanie -
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Hey There!
Thanks for being so patient and understanding while we worked hard to get these issues fixed. We got an expedited approval of our app through and into the app store yesterday. Once you download this, you should not be receiving any errors.
Should you have any additional questions and/or concerns, please let me know!
Best wishes,
Stephanie -
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CHAMP
