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Why Am I Being Charged An Inactivity Fee?

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WTH?? Im a pro account user and have spent a bunch a money through other accounts as we help other clients out.. Monkey Pickles has been with sponsored tweets almost you came on the scene. You better check your automated email system.

We haven't logged in because we haven't received any new direct offers from advertisers.

We will not subject our twitter followers to .05 and .10 clicks just to drive the business model "sponsored tweets is misguided" in your business model. The fact you would even let this email go out to anyone that has completed projects, generated revenue, and is open to the idea your wrong. and it wont matter how many new services you will be a failing business model with twitter itself slowly opening up advertisers. and more and more media kits being offered.

Then looking to drain our account for an inactivity fee that we have willfully earned...

Were a little different in that we are an agency and will use resources to publicly highlight this.

You should review your own social media practices.

Received Newsletter : 6/1/2012
____________________________________
Hey @MonkyPickles!

It's been a long time since you've visited your SponsoredTweets account and we miss you!

We're creating new offers for Tweeters just like you every day. We'd love to see you participate in the system!

Please note that your account will be marked inactive next month. As an inactive account, it will be subject to an inactivity fee of $5/month until your account balance is depleted.

If you have questions about your account, cashing out your current earnings or creating future earnings with SponsoredTweets, please be sure to reply to this email.

All the best!
The SponsoredTweets Team

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Carri (Communications & Support) June 01, 2012 13:46

Hi,

Thanks so much for sharing your thoughts with us!

Based on user feedback, we are planning to expand the ways that Tweeters can indicate account activity. Currently this is limited to acting on an Offer which, as you have noted, is often not an accurate indication of activity.

In taking a look at your account this morning, I see that you could benefit from an overhaul to your keywords. You can find more information about choosing helpful keywords here.

In the mean time, I am going to reach out to our Fulfillment Team to see if we can't get you into a current campaign. Once you receive this Offer, whether you choose to accept or decline, your account will be considered active for at least he next six months.

Also, keep in mind that action is the key to activity. So, if you are not interested in an Offer, manually declining will indicate account activity from you, but allowing the Offer to close on its own will not.

All the Best,
Carri

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Carri (Communications & Support) June 01, 2012 13:46

Hi,

Thanks so much for sharing your thoughts with us!

Based on user feedback, we are planning to expand the ways that Tweeters can indicate account activity. Currently this is limited to acting on an Offer which, as you have noted, is often not an accurate indication of activity.

In taking a look at your account this morning, I see that you could benefit from an overhaul to your keywords. You can find more information about choosing helpful keywords here.

In the mean time, I am going to reach out to our Fulfillment Team to see if we can't get you into a current campaign. Once you receive this Offer, whether you choose to accept or decline, your account will be considered active for at least he next six months.

Also, keep in mind that action is the key to activity. So, if you are not interested in an Offer, manually declining will indicate account activity from you, but allowing the Offer to close on its own will not.

All the Best,
Carri

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Hi, Thanks so much for sharing your thoughts with us! Based on user feedback, we are planning to expand the ways that Tweeters can indicate account activity. Currently this is limited to acting on an Offer which, as you have noted, is often not an accurate indication of activity. In taking a look at your account this morning, I see that you could benefit from an overhaul to your keywords. You can find more information about choosing helpful keywords <a href=http://sponsoredtweets.com/want-more-offers-keywords-are-key/>here</a>. In the mean time, I am going to reach out to our Fulfillment Team to see if we can't get you into a current campaign. Once you receive this Offer, whether you choose to accept or decline, your account will be considered active for at least he next six months. Also, keep in mind that action is the key to activity. So, if you are not interested in an Offer, manually declining will indicate account activity from you, but allowing the Offer to close on its own will not. All the Best, Carri

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John SALAMONE June 04, 2012 17:57

I was charged a fee also. At least this explains it.

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good answer! good answer! (undo)
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- Carri (Communications & Support) June 05, 2012 23:14
  
  Sorry, John!
  
  If you could provide me your Twitter handle, I'd be happy to take a look at your account and see if we can't sneak you into a campaign.
  
  All the Best,
  Carri
  
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- John SALAMONE June 06, 2012 14:26
  
  My twitter handle is articlesmart
  
  There was a few months there that I didn't get any offers . i gues I should check in every now and then and search for offers or something
  
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- Carri (Communications & Support) June 12, 2012 21:11
  
  Hi John,
  
  I would definitely reconsider a few of your keywords and add a few more. You are allowed ten and you currently have six.
  
  You can find more information about choosing helpful keywords here.
  
  Also, I see that you recently completed an Offer, so this will keep your account in and active status for at least the next 6 months.
  
  All the Best,
  Carri
  
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- Carri (Communications & Support) June 13, 2012 19:10
  
  Hi John,
  
  I have put in a request to have the fees removed from your account credited back to your account balance. You should see these returned within the week.
  
  All the Best,
  Carri
  
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I was charged a fee also. At least this explains it.

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MonkyPickles June 06, 2012 12:40

So your fulfillment team sends us a Quaker Bar Tweet and a Newport Beach Tweet? Sure we updated our Keywords.. and added a few categories that have nothing to do with our account just for the inlfuence.. but okay..

Where can we find the average amount of advertiser spend and how many current active advertisers sponsored tweets has?

I hope the IZEA system doesn't fold on itself.

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- Carri (Communications & Support) June 12, 2012 21:17
  
  Hi,
  
  Sorry! As I mentioned earlier, you certainly do not have to accept these Offers, simply acting on them will indicate account activity.
  
  Also, we do not provide information on average spends and active Advertisers.
  
  All the Best,
  Carri
  
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- Carri (Communications & Support) June 13, 2012 18:59
  
  In taking another look at your account this afternoon, I see that you have not yet been charged an inactivity fee and your account has recent activity, so you should not have to worry about becoming inactive again for at least the next six months.
  
  I also went ahead and provided you two complimentary months of PRO. You will not be charged a PRO fee again until August 13th.
  
  All the Best,
  Carri
  
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- webresearch September 04, 2012 13:17
  
  WTF? I have dozens of accounts. The inactivity fee is charged, as far as I understand if I don't login for a month. But I just logged in in each account a few days ago trying to withdraw (without any luck). And yet I've been charged inactivity fee once again? If your withdrawal system would work I would withdraw last month, and avoid around $60 in inactivity fees on all accounts. It's your fault I couldn't withdraw, not mine. Cancel this fees and give me my money.
  
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So your fulfillment team sends us a Quaker Bar Tweet and a Newport Beach Tweet? Sure we updated our Keywords.. and added a few categories that have nothing to do with our account just for the inlfuence.. but okay.. Where can we find the average amount of advertiser spend and how many current active advertisers sponsored tweets has? I hope the IZEA system doesn't fold on itself.

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Sailor Moon June 11, 2012 15:07

(Wrote this as a reply to someone else's question but saw that is was "Answered" so am posting as it's own question.)

This is complete bull (and possibly illegal?). I've had my communication settings to "DM MESSAGE" and have recieved NO COMMUNICATION AT ALL from Sponsored Tweets for months now.

I decided to log into the site out of curiosity and see that I've gotten several missed campaigns that have now expired (was not DMed about these!) which is frustrating as these are missed opportunities of income for me and now I'm scared that because I didn't approve or reject these (they expired) this will affect future opportunities!

I'm also shocked that my account is now at ZERO DOLLARS due to Sponsored Tweets penalising me for inactivity for the past 4 months! I was not informed this was happening at all either by DM (I have authorised twitter to connect to my spont account) or email (I check my spam filter daily so it's not marked as spam). This is also stupid as I had no reason to log in as I was set to be notified by DM if I had received any offers.

I AM FURIOUS about this! I was a big fan of Sponsored Tweets and referred quite a few users but now I feel like this is just a scam!

fyi my account is @moonkittynet

This reply was created from a merged topic originally titled
No communication and money removed from account????.

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- Carri (Communications & Support) June 11, 2012 15:22
  
  I am sorry to hear about your frustration. This will take a little while to dig into, but I wanted to let you know that your request has been received and we'll be in touch with further feedback shortly.
  
  All the Best,
  Carri
  
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- Carri (Communications & Support) June 12, 2012 21:38
  
  Hi,
  
  I wanted to provide a bit more information on this.
  
  The inactivity fee warning was sent to the email address you listed in Sponsored Tweets 30 days prior to being removed. This was not sent via DM.
  
  You may wish to check the email address you have listed on the 'my account' page of Sponsored Tweets to ensure it is accurate and check the Spam filters of your email client to make sure any communication from us is whitelisted.
  
  I have also opened a ticket with our Engineers to provide the time stamp of the inactivity emails sent to you or to see if these were not sent.
  
  That being said, your account shows no evidence that you are not receiving DMs. There was an Offer back in December of 2010 that was ignored (which means that you did not act on it). However, there were also completed Offers in February and March of 2011 which means you were notified in time to complete them.
  
  There have been no Offers since March, however, which is why you have received no DMs since that time.
  
  As soon as I hear back regarding the inactivity communications, I will be sure to let you know and we can proceed from there.
  
  All the Best,
  Carri
  
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- Sailor Moon June 13, 2012 03:58
  
  Searched my inbox. Last email I received was 22nd August 2010 as a cash out receipt. Nothing in spam folder.
  
  For something as big as taking money out of an account, surely a DM would have been a good idea especially when an account has selected that as it's preferred method of contact.
  
  Am also not sure why I am being penalised for "inactivity" when my account is very much active and ready to take offers. After the initial setup what exactly would you like me to be doing in my account? Log in daily for the sake of logging in and being "active"? I had DM set up so if I was made an offer I would have been notified that way. There is NO REASON for me to log into the site.
  
  I kind of feel like I'm being punished for not getting an offer recently, which is not my fault.
  
  I also find it rather sneaky that this whole "Inactivity" thing was not posted about on the SponsoredTweets blog. It really does look like the company is in financial trouble and is trying to make some money from it's users without them realising.
  
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- Agung Kurnianto June 13, 2012 04:00
  
  yeap, to bad...
  
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- Agung Kurnianto June 13, 2012 04:01
  
  There should be not any inactivity fees in my opinion
  
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- Carri (Communications & Support) June 13, 2012 13:22
  
  Hi Sailor Moon,
  
  Account activity is defined as taking an action on an Offer. This means that you have to manually accept or decline in order for activity to be registered in your account.
  
  We did not put a notice up on the blog regarding the inactivity fees because we send individual emails.
  
  All the Best,
  Carri
  
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- Carri (Communications & Support) June 13, 2012 19:01
  
  Hi,
  
  I just received word back from Engineering regarding your inactivity email. They do have a record of this being sent. I am including the time stamp below.
  
  inactivity_fee_warning_sent_at: 2012-02-01 00:50:09
  
  The first fee was removed 30 days from that notice.
  
  So, the good news is that the system is working properly and notices are being sent to you.
  
  I have also put in a request to have the fees removed from your account credited back to your account balance. You should see these returned within the week.
  
  In addition, I'll make sure we get an Offer into your account soon so that you can indicate activity by manually accepting or declining it.
  
  All the Best,
  Carri
  
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- Sailor Moon June 14, 2012 02:59
  
  Thank you for returning the fee. Also got the DM about a new offer for $5 but strangely said it would expire in "0 days". Logged into my account and it doesn't show up anywhere. No way to accept or decline offer. Definitely looks like a bug in the system.
  
  Also, for future reference let's say I don't get any offers for the next few months. Will I be punished and have funds removed from my account again or can I just login and log out again to look like I'm "active"? Clarification would be greatly appreciated.
  
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- Carri (Communications & Support) June 14, 2012 14:07
  
  Hi,
  
  If the Offer was for Dollar General, then this was a one day campaign that was likely over before you were able to access your account. You can view any missed Offers under the 'missed' tab of your account.
  
  Account activity is defined by acting on an Offer manually whether you choose to accept it or decline it. Logging into your account or updating any account information does not indicate activity.
  
  All the Best,
  Carri
  
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- Sailor Moon June 15, 2012 01:50
  
  So basically people who don't get offers get penalised. This looks REALLY bad and gives the impression that Izea is in financial trouble. You guys should really rethink this policy.
  
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- Carri (Communications & Support) June 15, 2012 13:20
  
  Hi,
  
  Thanks so much for sharing your thoughts with us!
  
  Based on user feedback, we are planning to expand the ways that Tweeters can indicate account activity. Currently this is limited to acting on an Offer which, as you have noted, is often not an accurate indication of activity.
  
  All the Best,
  Carri
  
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What's the status of this question?

(Wrote this as a reply to someone else's question but saw that is was "Answered" so am posting as it's own question.) This is complete bull (and possibly illegal?). I've had my communication settings to "DM MESSAGE" and have recieved NO COMMUNICATION AT ALL from Sponsored Tweets for months now. I decided to log into the site out of curiosity and see that I've gotten several missed campaigns that have now expired (was not DMed about these!) which is frustrating as these are missed opportunities of income for me and now I'm scared that because I didn't approve or reject these (they expired) this will affect future opportunities! I'm also shocked that my account is now at ZERO DOLLARS due to Sponsored Tweets penalising me for inactivity for the past 4 months! I was not informed this was happening at all either by DM (I have authorised twitter to connect to my spont account) or email (I check my spam filter daily so it's not marked as spam). This is also stupid as I had no reason to log in as I was set to be notified by DM if I had received any offers. I AM FURIOUS about this! I was a big fan of Sponsored Tweets and referred quite a few users but now I feel like this is just a scam! fyi my account is @moonkittynet This reply was created from a merged topic originally titled <a class='notranslate' href="/izea/topics/no_communication_and_money_removed_from_account/changes" target="_blank">No communication and money removed from account????</a>.

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Agung Kurnianto June 12, 2012 02:32

yep, same here, my account marked inactiv, and i go my balance all removed meanwhile i have never received any prior notice and or warning abt this issues, ls fix it

Thanks,
Agung K

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- Carri (Communications & Support) June 13, 2012 13:20
  
  Hi Agung,
  
  I have also asked our Engineering Team to search for the inactivity email sent to you and provide the time stamp if they find one has been sent.
  
  All the Best,
  Carri
  
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- Agung Kurnianto June 13, 2012 13:34
  
  Ok , pls keep it updated. as i dont think i ever received a warning before if i remember. and abt inactivity fees, why should there are any inactivity fees? dont we have the rightfully of what we,,'ve earned? and if theres should be that so called "inactivity fees" isnt it good if there are @least clear warning or 3 times warning and make announcement in members account and every where so that we all aware of this.. honestly i wasnt aware of this at all only after the last time i try to logged in and found my account balance has been zeroed.
  
  Thanks for your concern!
  Agung K
  
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- Carri (Communications & Support) June 13, 2012 19:03
  
  Hi,
  
  I just received word back from Engineering regarding your inactivity email. They do have a record of this being sent. I am including the time stamp below.
  
  111951:
  inactivity_fee_warning_sent_at: 2012-02-01 00:25:40
  last_inactivity_fee_charged_at: 2012-03-01 10:01:39
  
  So, the good news is that the system is working properly and notices are being sent to you.
  
  I have also put in a request to have the fees removed from your account credited back to your account balance. You should see these returned within the week.
  
  In addition, I'll make sure we get an Offer into your account soon so that you can indicate activity by manually accepting or declining it.
  
  All the Best,
  Carri
  
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- Agung Kurnianto July 03, 2012 21:06
  
  I got inactivity fee again... is this a Joke??
  831644340 07/01/12 $-3.75 Inactivity fee
  827864174 06/13/12 $3.75 Reversing inactivity fee. (CP-1594)
  800926861 03/01/12 $-3.75 Inactivity fee
  
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- Carri (Communications & Support) July 03, 2012 21:17
  
  Hi,
  
  You can see my reply of 3 weeks ago that we reversed the previous fees and provided an Offer to you that you needed to act on manually (whether declining or tweeting) to activate your account for at least the next 6 months.
  
  That you did not act on the Offer made to your account continued the inactivity status of your account and charged the fees again.
  
  I will make sure we get another Offer into your account shortly. Please be sure that you either tweet for this Offer or decline it in your account so that your account will be marked active.
  
  All the Best,
  Carri
  
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- Agung Kurnianto July 03, 2012 21:22
  
  Hi carrie, i checked that time but, i see no offers.. at all also i cont receive any notification if i have received any offer..
  
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- Agung Kurnianto July 03, 2012 21:23
  
  i mean i dont* ss typo
  
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- Agung Kurnianto July 03, 2012 21:27
  
  ok, i got this time plus notification by email, and i accept but still ZERO balance
  
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- Agung Kurnianto July 03, 2012 21:48
  
  Pleas bring back agn my balance as i dont think i got any offers that time. ty
  
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- Agung Kurnianto July 05, 2012 15:02
  
  my $3.75 is still gone.. :(
  
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- Agung Kurnianto July 07, 2012 17:34
  
  You are not answering me..
  
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- Agung Kurnianto July 09, 2012 19:26
  
  This is bad sign really..
  
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- Carri (Communications & Support) July 09, 2012 20:02
  
  Hi Agung,
  
  As soon as I have any additional information, I will be sure to provide it to you.
  
  All the Best,
  Carri
  
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- Agung Kurnianto July 17, 2012 21:22
  
  My balance still missing btw...
  
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- Carri (Communications & Support) July 17, 2012 21:25
  
  Hi Agung,
  
  As soon as I have any additional information, I will be sure to provide it to you.
  
  All the Best,
  Carri
  
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yep, same here, my account marked inactiv, and i go my balance all removed meanwhile i have never received any prior notice and or warning abt this issues, ls fix it Thanks, Agung K

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I’m alex greene

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alex July 01, 2012 08:44

I've just been marked inactive and I'm not too happy. I haven't received any offers and so I should be punished for that?

my handle is @pottermorefans

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- Carri (Communications & Support) July 03, 2012 20:59
  
  Hi Alex,
  
  In taking a look at your account, I see that you got the 30 days until inactivity waning as your account is still in an active state.
  
  I would suggest rethinking some of your keywords in order to get more Offers. This post on our blog should help to guide you.
  
  All the Best,
  Carri
  
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- alex July 07, 2012 15:00
  
  I'm sorry but you are definitely wrong. My keywords are highly targeted and I lowered my price to $7 below the suggested price. If you don't have enough advertisers to provide people with opportunities, you should not be taking money from them because of your problem. If I had 300 followers maybe I would understand, but I have 10,000 very active followers in a popular niche, so something is wrong with this situation.
  
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- Carri (Communications & Support) July 09, 2012 19:14
  
  Hi Alex,
  
  Although your keywords may be highly targeted to your stream the way that we use keywords is not the same way these are used in the SERPs.
  
  For us, keywords are a way for Advertisers to segment the user base on specific themes. So, in order for you to be matched with an Advertiser, that Advertiser will have to do a search for the specific keyword you entered.
  
  This is why we recommend that people use more general or broad terms when entering keywords. Highly niche keywords are not going to be matched with as many Opportunities nor get as many Offers as those streams who are tagged with more general terms.
  
  I hope this helps to clarify!
  
  All the Best,
  Carri
  
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- alexgreene7 July 17, 2012 15:37
  
  So I changed my keywords 8 days ago and my price is still just $2.99 - suggested is like $11 or something like that.
  
  Still no offers. There aren't even any of those horrible pay per click offers to prevent this inactivity thing from getting shoved on me.
  
  Once again, my Twitter account is not one that I have abandoned, in which case I would completely understand. I have 10,000 legit followers, and I sometimes get 20-60 retweets on a good tweet. Maybe I would understand if this was not the case, but it is.
  
  I really want to like SponsoredTweets, and I have up until this problem. Please offer me some sort of solution.
  
  Thanks for your time,
  
  Alex G
  
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- Carri (Communications & Support) July 17, 2012 21:17
  
  Hi Alex,
  
  Offers are really dependent on what advertisers are looking for at any particular time as well as your keywords, asking price, the interaction with your followers and your number of followers.
  
  As such, it's difficult to say when you may get an Offer or to predict which Advertiser may want you at which time.
  
  That being said, I do not want your account to become inactive due to this. I believe we are currently running a campaign for our latest site, so hopefully I will be able to get an Offer to you for this.
  
  Once you act on this Offer, whether accepting or manually declining it, this should keep your account active for at least the next six months.
  
  By that time, we should have additional options in place to indicate activity.
  
  All the Best,
  Carri
  
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I've just been marked inactive and I'm not too happy. I haven't received any offers and so I should be punished for that? my handle is @pottermorefans

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Fiona Kelly July 01, 2012 09:31

I am also going to be marked inactive as I haven't logged in for a while - which isn't true as have been logging in at least once a week to see if I have any offers. WHICH I DON'T! So why should I be penalized the money I have earned so far due to not having any offers???

Think you need to change this policy!

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- Carri (Communications & Support) July 03, 2012 21:03
  
  Hi Fiona,
  
  We apologize for the frustration. To be active, you have to manually act on an Offer whether you accept it or decline it.
  
  Ignoring an Offer and letting it expire, logging into your account or editing your account information is not considered active by the system.
  
  If you can please provide me your Twitter handle, I would be happy to take a look at see if there are any suggestions I can make to help your account receive more Offers.
  
  All the Best,
  Carri
  
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I am also going to be marked inactive as I haven't logged in for a while - which isn't true as have been logging in at least once a week to see if I have any offers. WHICH I DON'T! So why should I be penalized the money I have earned so far due to not having any offers??? Think you need to change this policy!

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AskKissy July 01, 2012 14:07

Izea is a great company for blog advertising. But for the sponsored Tweets it does need some tweaking.. I too just got that same email and I log in all the time and I have no offers.. You can't penalize people if you aren't offering them anything.

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- Carri (Communications & Support) July 03, 2012 21:12
  
  Hi,
  
  We apologize for the frustration. To be active, you have to manually act on an Offer whether you accept it or decline it.
  
  Ignoring an Offer and letting it expire, logging into your account or editing your account information is not considered activity by the system.
  
  That being said, there are a few issues with your account that are going to cause you to receive fewer Offers than most. The first is your avatar. As most of our Advertisers are quite conservative about whom they allow to represent them, cleavage shots are generally the first ones filtered out of matches.
  
  Second, although your followers do warrant a higher asking price, most Advertisers create campaigns with a maximum tweet price somewhere between $5-$15. Asking significantly higher than that will also segment you out of matches.
  
  This doesn't mean you have to lower your asking price, but I do want you to understand that you are going to get less Offers at $50/tweet than you would likely get at $10/tweet. However, you'll have to complete 5 times more Offers $10 to make the same amount of money, so lowering may not ultimately be worth it. I don't know what the right thing for you is, but I do want you to be aware of the options.
  
  Finally, I would suggest rethinking some of your keywords in order to get more Offers. This post on our blog should help to guide you.
  
  All the Best,
  Carri
  
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- AskKissy July 07, 2012 20:02
  
  THANKS.. will make the necessary changes.
  
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Izea is a great company for blog advertising. But for the sponsored Tweets it does need some tweaking.. I too just got that same email and I log in all the time and I have no offers.. You can't penalize people if you aren't offering them anything.

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webresearch September 04, 2012 13:24

WTF? I have dozens of accounts. The inactivity fee is charged, as far as I understand if I don't login for a month. But I just logged in in each account a few days ago trying to withdraw (without any luck). And yet I've been charged inactivity fee once again? If your withdrawal system would work I would withdraw last month, and avoid around $60 in inactivity fees on all accounts. It's your fault I couldn't withdraw, not mine. Cancel this fees and give me my money.

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- Carri (Communications & Support) September 06, 2012 15:27
  
  Hi,
  
  Activity in Sponsored Tweets is currently indicated by manually acting on an Offer in your account whether accepting or declining. Letting an Offer expire, logging in, editing your information or cashing out do not indicate activity.
  
  Inactivity fees are charged after 6 months of no activity and an email is sent to you after 5 months of inactivity letting you know that fees will begin to be charged in 30 days so that you have an opportunity to become active or to cash out your balance.
  
  That being said, I completely understand your frustration and I agree that it was unfair for us to charge August inactivity fees when cash outs were down providing you no opportunity to receive your cash before these went into effect.
  
  I have brought this to the attention of our Executive Team and hope to provide a resolution to you shortly.
  
  In fact, based on the feedback we've received regarding inactivity, how it's indicated and how fees are charged, you should see several changes to the systems in the coming months to alleviate the frustrations people are experiencing.
  
  I soon as I know anything further, I'll be sure to let you know.
  
  All the Best,
  Carri
  
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- Carri (Communications & Support) September 13, 2012 20:10
  
  Hi,
  
  I wanted to let you know that because cash outs were down on September first when the inactivity fee was charged, we will refund the September 1st fee to your account if you can please send a request to ethics@izea.com from the email address that you set up your Sponsored Tweets account with.
  
  In that email, please also include any Twitter handle(s) affected.
  
  I hope this helps!
  
  All the Best,
  Carri
  
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- webresearch December 08, 2012 20:04
  
  Hi Carri. Thank you for refunding the inactivity fee. But it looks to me you're the only one working at SponsoredTweets. You see, you wrote 3 months ago:
  
  "based on the feedback we've received regarding inactivity, how it's indicated and how fees are charged, you should see several changes to the systems in the coming months to alleviate the frustrations people are experiencing. "
  
  It's good that you brought these issues to the attention of your executive team. And very bad for your company that it takes so much time to change this process.
  
  I still don't see any positive changes in the system. Inactivity fees are charged the same way. In fact, 90% of my accounts are now in inactive mode since I don't see any point in using my time and resources to tweet only to see my money disappear in these ridiculous inactivity fees.
  
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- Carri (Communications & Support) January 10, 2013 15:36
  
  I apologize for the delays.
  
  Making these changes are still in the plans, but we have a very small Engineering Team to cover several properties, so this has not yet made it into a sprint.
  
  However, the are much larger changes coming for the entirety of IZEA which should alleviate this and a host of other issues which we hope to see released by mid-year.
  
  All the Best,
  Carri
  
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WTF? I have dozens of accounts. The inactivity fee is charged, as far as I understand if I don't login for a month. But I just logged in in each account a few days ago trying to withdraw (without any luck). And yet I've been charged inactivity fee once again? If your withdrawal system would work I would withdraw last month, and avoid around $60 in inactivity fees on all accounts. It's your fault I couldn't withdraw, not mine. Cancel this fees and give me my money.

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Bettie Bombshell October 18, 2012 01:09

I've lost $15 for inactivity fees, which is really upsetting because the last several times I logged in (before I'd been charged the fees), I tried to cash out and got an error.

You say the only way to currently avoid inactivity fees is to manually decline an offer? I haven't received an offer in months, so there's nothing to decline! It is absolutely ridiculous to keep saying, "we understand this isn't the most accurate way to measure activity." So fix it already!

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- Carri (Communications & Support) October 19, 2012 15:47
  
  Hi Bettie,
  
  If you can please provide me your Twitter handle, I would be happy to take a look at your account.
  
  All the Best,
  Carri
  
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- Bettie Bombshell October 19, 2012 17:32
  
  My twitter name is @bombshellsports
  
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- Carri (Communications & Support) October 19, 2012 18:45
  
  Thanks!
  
  We went ahead and refunded the fees to your account. Also, in taking a look this afternoon, I see you have three CPC Offers and a Cost Per Tweet Offer available.
  
  Manually acting on any of these will keep your account in an active state for at least the next six months.
  
  All the Best,
  Carri
  
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I've lost $15 for inactivity fees, which is really upsetting because the last several times I logged in (before I'd been charged the fees), I tried to cash out and got an error. You say the only way to currently avoid inactivity fees is to manually decline an offer? I haven't received an offer in months, so there's nothing to decline! It is absolutely ridiculous to keep saying, "we understand this isn't the most accurate way to measure activity." So fix it already!

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Chris November 19, 2012 20:50

Why has my account been cashed out? I have not even gotten the cash out threshold yet?

This reply was created from a merged topic originally titled
What happens to my earnings? I had $5.62 and now I have $0.00. Please correct this..

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- Carri (Communications & Support) November 19, 2012 20:52
  
  Hi Chris,
  
  Activity in Sponsored Tweets is currently indicated by manually acting on an Offer in your account whether accepting or declining. Letting an Offer expire, logging in, editing your information or cashing out do not indicate activity.
  
  Inactivity fees are charged after 6 months of no activity and an email is sent to you after 5 months of inactivity letting you know that fees will begin to be charged in 30 days so that you have an opportunity to become active or to cash out your balance.
  
  If you can please provide me your Twitter handle, I would be happy to take a look at your account to see if I can make any suggestions to increase activity.
  
  All the Best,
  Carri
  
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- Chris November 19, 2012 23:51
  
  This is not my problem, I have been active almost every week. I have received no e-mails about inactivity fees. I logged in this weekend to act on an offer, and found all my funds gone. It said I had cashed out, but I never have. I have not even reached the minimum threshold yet. My handle is @Speedy1998
  
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- Carri (Communications & Support) November 20, 2012 19:40
  
  Hi Chris,
  
  In taking a look at the transactions on your 'my account' page, it indicates a cash out was performed from that account on November 17th.
  
  I am going to send an email to our Finance Team to ask them to track the status of that payment to let you know where it went and if it has been received.
  
  I will be sure to copy you on that email communication so that I don't have to post the transaction details in a public forum.
  
  All the Best,
  Carri
  
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Why has my account been cashed out? I have not even gotten the cash out threshold yet? This reply was created from a merged topic originally titled <a class='notranslate' href="http://help.izea.com/izea/topics/what_happens_to_my_earnings_i_had_5_62_and_now_i_have_0_00_please_correct_this/changes" target="_blank">What happens to my earnings? I had $5.62 and now I have $0.00. Please correct this.</a>.

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Ko Shengzhen January 11, 2013 19:45

Your SponsoredTweets account will be marked inactive next month and its balance subject to a $5/mo inactivity fee until depleted.

Understand that you have answered this before but in that answer you provide a blog post link but that link i click say the page do not exist. Is there a way to stop this as I am now active in my twitter account again.

This reply was created from a merged topic originally titled
Your SponsoredTweets account will be marked inactive next month and its balance subject to a $5/mo inactivity fee until depleted..

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- Carri (Communications & Support) January 11, 2013 19:45
  
  Hi Ko,
  
  We apologize for the frustration. To be active, you have to manually act on an Offer whether you accept it or decline it.
  
  Ignoring an Offer and letting it expire, logging into your account or editing your account information is not considered active by the system.
  
  If you can please provide me your Twitter handle, I would be happy to take a look at see if there are any suggestions I can make to help your account receive more Offers.
  
  All the Best,
  Carri
  
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Your SponsoredTweets account will be marked inactive next month and its balance subject to a $5/mo inactivity fee until depleted. Understand that you have answered this before but in that answer you provide a blog post link but that link i click say the page do not exist. Is there a way to stop this as I am now active in my twitter account again. This reply was created from a merged topic originally titled <a class='notranslate' href="http://help.izea.com/izea/topics/your_sponsoredtweets_account_will_be_marked_inactive_next_month_and_its_balance_subject_to_a_5_mo_inactivity_fee_until/changes" target="_blank">Your SponsoredTweets account will be marked inactive next month and its balance subject to a $5/mo inactivity fee until depleted.</a>.

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Tanya Anurag March 05, 2013 07:29

Hi Carri,

I see you helping out people in doubt/trouble.

I had 1485 points in my SocialSpark account, which I did not en-cash with the hope of getting new leads, writing more posts, earning more and then withdrawing the bulk amount.

I did not receive leads for a long time and then finally when I did, I showed interest but the sponsor never responded back. This has been the story for the last couple of months and I also see that there is nothing left in my account. ZERO!!

Can you help me get back my points, as I actually wanted to write posts but the sponsors never showed up?

Thanks,
Tanya

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- Carri (Communications & Support) March 08, 2013 20:53
  
  Hi Tanya,
  
  If you could please provide me your Twitter handle, I'd be happy to take a look.
  
  All the Best,
  Carri
  
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Hi Carri, I see you helping out people in doubt/trouble. I had 1485 points in my SocialSpark account, which I did not en-cash with the hope of getting new leads, writing more posts, earning more and then withdrawing the bulk amount. I did not receive leads for a long time and then finally when I did, I showed interest but the sponsor never responded back. This has been the story for the last couple of months and I also see that there is nothing left in my account. ZERO!! Can you help me get back my points, as I actually wanted to write posts but the sponsors never showed up? Thanks, Tanya

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delwratten March 18, 2013 04:23

It seems my account balance has been totally exhausted due to these inactivity fees. How can I be active with no opportunities? My twitter handle is delwratten.

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- delwratten March 18, 2013 04:32
  
  I had my price set at $1.00 though the suggestion was $2.87, and I thought the key words were fine, so why no opportunities? Based on not offering me any opportunities, I think you should reverse the inactivities fees.
  
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- Carri (Communications & Support) March 19, 2013 22:08
  
  Hi,
  
  In taking a look at your account this afternoon, I do think your keywords could use a bit of revision.
  
  Keep in mind that these are the way Advertisers find Tweeters, so in order to be matched with your account, they would have to search for your keywords specifically. The tags, social media, real estate, mortgage and blog will be searched rarely if ever and will likely not be of use to you.
  
  Also keep in mind the if an Advertiser searches for Tweeters via the business and finance tags, Tweeters tagged business/finance will not come up.
  
  So, of your 10 tags, the only ones that are likely to be matched with any regularity are technology and health.
  
  I would suggest adding the separate business tag, investing as well as travel would be good. General is always helpful as is family.
  
  I see you tweet a lot about TV, so definitely add an entertainment tag. I'd keep real estate. Even though it's niche, it could lead to an Offer that is a perfect fit for you down the road.
  
  Also, although it's counter-intuitive, pricing yourself a bit higher may also get you matched more as there are tens of thousands of Tweeters priced at $1 or less. This means that even when you are matched, you are buried among a host of others.
  
  I'd probably start at $2-$2.50.
  
  Activity in your account is defined by manually acting on an Offer whether accepting or declining. Letting an offer expire, editing information or cashing out does not indicate activity.
  
  However, I can see that we have not been extending any offers your way for quite some time. Although it is difficult to say when an Offer might come due to the fact advertisers choose Tweeters directly, we should be able to find a spot for you in a managed campaign to reactivate your account.
  
  I will also put in a request to refund the inactivity fees as you clearly wish to remain active. However, we may only be able to refund the last fee taken.
  
  All the Best,
  Carri
  
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- delwratten March 19, 2013 23:15
  
  Thank you Carri - I have made those changes as you suggested and just received an opportunity. I hope the guys over at the refund department can see their way clear to refund the full amount. Means a lot to me. Thanks.
  
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- Carri (Communications & Support) March 20, 2013 15:23
  
  Wonderful!
  
  I heard back from Finance that they were able to refund the 2013 fees to your account, so you should see $9.80 added back.
  
  Unfortunately, as the books have been closed on 2012, they were unable to refund the $5.00 fee from December.
  
  All the Best,
  Carri
  
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It seems my account balance has been totally exhausted due to these inactivity fees. How can I be active with no opportunities? My twitter handle is delwratten.

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