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wereward-referrals-no offers taken-FALSE!!

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I have signed up 2 referrals since joining wereward. My account shows that both users have not yet taken any offers, but I know for a fact that at least 1 of my referrals has done many offers and been credited for them. Why am I not receiving any credit and why does it say they haven't taken any offers?

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Nita Lenita Levan Bourland December 19, 2010 01:28

When I try referrals it does not show anything
And acts Like it is not even referring!!!

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When I try referrals it does not show anything And acts Like it is not even referring!!!

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Deanna April 08, 2012 17:29

I have referred two people, and yet my account says I have no referrals. I went on the forums before, and NO RESOLUTION. I mean, what's the point of referring?

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- Stephanie (Official Rep) April 10, 2012 14:55
  
  Hey Deanna!
  
  In order to be approved for the referral points, the people that you referred must have approved check ins. If you can provide me with the Email, Patron ID or name of the people you referred, as well as the email address associated wit your account, I would be happy to look into this for you.
  
  Best wishes,
  Stephanie
  
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- Deanna April 15, 2012 02:33
  
  Stephanie: one of them is my sister. Her associated email is confuzzleated@gmail.com
  
  My other referral is an old college friend, Renee Harris. I am not sure what email she associated with the account when she set it up.
  
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- Stephanie (Official Rep) April 16, 2012 13:19
  
  Hey Deanna,
  
  Can you please also give me the email address associated with your account?
  
  Thanks!
  
  Stephanie
  
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- Deanna April 16, 2012 16:02
  
  deanna@lawyer.com is the email associated with my account.
  
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- Stephanie (Official Rep) April 16, 2012 16:16
  
  Hey Deanna,
  
  Thanks for providing me with that information! Unfortunately, the system shows that confuzzleated@gmail.com did not sign up using your referral link. However, I was able to manually add her to the list. You should now receive referral points for each successful product or offer check in.
  
  Once you can provide me with Renee Harris' email or patron ID #, I would be happy to look into that. Unfortunately, I'm not pulling up any accounts with that name.
  
  I hope this helps!
  
  Best wishes,
  Stephanie
  
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I have referred two people, and yet my account says I have no referrals. I went on the forums before, and NO RESOLUTION. I mean, what's the point of referring?

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EMPLOYEE

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Stephanie (Official Rep) April 10, 2012 14:56

Hey Nita & Dore'!

I sincerely apologize for the delay in response. It looks like this thread slipped between the cracks and it was just now brought to our attention. In order to be approved for the referral points, the people that you referred must have approved check ins. If you can provide me with the Email, Patron ID or name of the people you referred, as well as the email address associated wit your account, I would be happy to look into this for you.

Best wishes,
Stephanie

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What's the status of this question?

Hey Nita & Dore'! I sincerely apologize for the delay in response. It looks like this thread slipped between the cracks and it was just now brought to our attention. In order to be approved for the referral points, the people that you referred must have approved check ins. If you can provide me with the Email, Patron ID or name of the people you referred, as well as the email address associated wit your account, I would be happy to look into this for you. Best wishes, Stephanie

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John Rose May 17, 2012 20:38

I have the same problem. Just today I referred someone with my link. When she tried to use the link, it errored, but still allowed her to register, but not surprisingly, the referral is not showing up in my list of referals. If i provide her name and e mail would I be able to have her added to my list of referred people just as Deanna had done in the post above?

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- Stephanie (Official Rep) May 17, 2012 20:41
  
  Hi John,
  
  If you could give me the patron ID or email address associated with her account, along with your email address, I would be happy to look into how her account was created.
  
  Best wishes,
  Stephanie
  
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- John Rose May 17, 2012 21:09
  
  Excellent! Is there a private channel where I can give you that information?
  
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- John Rose May 18, 2012 13:53
  
  Stephanie?
  
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- Stephanie (Official Rep) May 21, 2012 13:11
  
  Hey John,
  
  If you could give me the number of your ticket ID number, I would be happy to look into this for you.
  
  Best wishes,
  Stephanie
  
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What's the status of this question?

I have the same problem. Just today I referred someone with my link. When she tried to use the link, it errored, but still allowed her to register, but not surprisingly, the referral is not showing up in my list of referals. If i provide her name and e mail would I be able to have her added to my list of referred people just as Deanna had done in the post above?

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John Rose May 18, 2012 19:58

I'll try replying to this topic Stephanie, hoping youll see it as quickly as you saw my last post, I was thrilled you responded so quickly but now its been almost a full day with no responses. is there a secure channel i can send mine and my referral's e mail addresses to you so you can see if you can get the accounts linked properly?

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- Carri (Communications & Support) May 18, 2012 20:04
  
  Hi John,
  
  Stephanie will be out of the office until Monday, but you can submit a private ticket here.
  
  All the Best,
  Carri
  
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I'll try replying to this topic Stephanie, hoping youll see it as quickly as you saw my last post, I was thrilled you responded so quickly but now its been almost a full day with no responses. is there a secure channel i can send mine and my referral's e mail addresses to you so you can see if you can get the accounts linked properly?

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